General terms and Conditions

1. GENERAL

The website www.naronija.hr is owned by OKUSI NERETVE D.O.O. (FLAVOURS OF NERETVA D.O.O.) for production, trade and services, Neretvanska ulica 82, krvavac 2, VATID: 00826064580

All materials on the website www.naronija.hr are the exclusive intellectual property of the company OKUSI NERETVE D.O.O., and may be used only with the express approval of the copyright holder, and the holder of the rights to trademarks and / or design. FLAVORS OF NERETVA D.O.O., enables the use of services and content of the website www.naronija.hr as regulated by these Terms of Purchase.

Seller and Buyer

These Terms of Purchase are part of the Seller's obligation in accordance with the provisions of the Consumer Protection Act, and serve to inform the Buyer before concluding a distance contract in a clear and understandable manner about a number of circumstances relevant to the conclusion, execution and termination of the contract.

The term Seller refers to FLAVOURS OF NERETVA D.O.O. for production, trade and services, Neretva's street 82, Krvavac 2, VATID: 00826064580, email: info@naronija.hr, website: www.naronija.hr.

The term Buyer refers to a classic consumer - a natural person who orders and pays for any product outside of any activity through the web store services present on the Seller's website. The term customer also refers to tradesmen, sole traders and natural persons engaged in business activities, who are protected by the provisions of the Consumer Protection Act only if they purchase products unrelated to their business activities; and to all other customers, such as legal entities.

The seller acts on his own behalf by selling through the website www.naronija.hr.

Concluding distance contracts

Terms of purchase form part of the contract concluded at a distance together with the specifications and price / prices of purchased / purchased products, and before confirming the order to purchase an individual product, the Buyer will be asked to accept the same Terms of Purchase. After confirming the order (concluding the contract), the same Terms will be delivered to the Buyer as the content of the e-mail message confirming that the contract has been concluded.

When the Buyer confirms and executes the order, the contract is concluded, and the Seller will immediately notify you by e-mail that the contract has been concluded.

The seller reserves the right to change the conditions at any time, provided that these changes take effect after publication on this website.

For a valid contract, the Buyer must be a person with full legal capacity.

The buyer is responsible for the completeness and truthfulness of the data entered during registration.

Access to the website www.naronija.hr may sometimes be unavailable due to works, maintenance or introduction of new content and in cases of unforeseen circumstances beyond the control of the Seller, which the Seller will seek to eliminate as soon as possible.

Terms of purchase are divided into lower classified categories.

2. MAIN FEATURES OF GOODS

The products are shown descriptively and in photographs, and the data on them are made on the basis of Okusi Neretve d.o.o. Database. Photographs of products are illustrative in nature, and do not always and in all details correspond to the products that are the subject of the order. The seller especially emphasizes that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially considering the monitor settings on the customer's computer, differences in color perception as the customer sees them on the screen and so on.

In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a lack of product. Product data (product description, price, etc.) displayed on the website www.naronija.hr are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In case of obvious errors or omissions in the product data shown on the website www.naronija.hr The seller reserves the right to unilaterally terminate the contract.

Product availability

The subject of the order can only be products for which the order states that they are available. Due to the large number of orders that are submitted at the same time on www.naronija.hr, it may happen that the information on product availability is not identical to the situation in FLAVOURS OF NERETVA d.o.o. warehouse.

If the ordered product is not available in stock, the Seller will inform the Buyer that the product is currently unavailable, the period in which the product is available, and also offer the possibility of buying an alternative product from www.naronija.hr range available for delivery and which by its characteristics closest to the product that cannot be delivered.

3. PRICE OF THE PRODUCT

The prices displayed on the website www.naronija.hr are expressed in HRK.

The cost of VAT is included in the price of the product, where it is a legal obligation. As a legal entity, the Seller is exempt from paying taxes up to a certain amount. In no case will the buyer have to pay VAT on the products purchased.

The prices of the products do not include delivery costs, which is why they are paid separately, except for orders above a certain amount when delivery is free, and all in accordance with the conditions and in the manner specified in these Terms of Purchase.

Before confirming the order, the price of the product, the delivery price if charged, the VAT price, and the final price are stated separately so that the Buyer has an insight into the final price he pays for the ordered purchase service.

In the case of payment by e-banking and general payment slip, the costs of payment and / or interbank transaction are not included in the price.

4. DELIVERY COSTS

Delivery costs are communicated when ordering each individual product, and total delivery costs are communicated when ordering multiple products.

The delivery price is divided into two classes:

order value up to HRK 199.00 - delivery price is HRK 29.00
value of the order in the amount of HRK 199.00 or more -FREE DELIVERY

NOTE: the stated delivery prices and related benefits are valid only for deliveries in Croatia.

In case of impossibility of proper delivery to the address of the Buyer specified by the Buyer, the Buyer shall bear the costs of re-delivery to the same or another address, depending on what information the Buyer will provide to the Seller when checking delivery of the order.

5. COSTS OF USING REMOTE COMMUNICATION MEANS

The seller does not incur any additional costs of means of remote communication.

6. TERMS AND DEADLINES OF PAYMENT AND DELIVERY

Payment methods

Cash on delivery - on the Internet store www.naronija.hr it is possible to pay by cash on delivery - payment when picking up the ordered goods. Since only cash payment is possible during the receipt, you must be present in person during the receipt, regardless of the value of the order. Delivery is via DPD service.

The seller issues an invoice electronically (e-mail) and on a durable medium (paper) proof in case of product complaints. If you do not receive the invoice, let us know at web-reklamacije@naronija.hr and we will issue it to you.

Credit cards once: Discover, MasterCard, VISA

One-time debit cards: Maestro, Visa, Mastercard

Cash on delivery (payment of ordered goods to the delivery service upon receipt)

During the seasonal promotional period and promotions (summer discount, winter discount and final discount, Hot Price), products at a special discount can only be ordered by credit card payment. Each product within the promotion is marked with a discount percentage or a Hot Price label. If several products are ordered at the same time, if a special discount product is included in the order, then the entire order is subject to the above restriction, only the credit card payment method can be selected for the order.

Payment security

3D Secure protection

WSpay ™ system uses the highest standards of data protection and privacy.

All WSpay users are included in 3D secure protection, which guarantees safe shopping for web shop users.

Customer credit card numbers are not stored on the system and the registration itself is protected by SSL data encryption.

Certification according to PCI DSS standards

WSpay ™ system works continuously to increase security, which confirms the certificate of compliance with PCI DSS standards.

The PCI Data Security Standard (PCI DSS) is a standard that defines security measures for the processing, storage and transmission (communication) of card data.

Prices in the web shop are expressed in kunas and include VAT.

Terms of delivery

Ordered products are delivered throughout the Republic of Croatia. Delivery is made through DPD Croatia d.o.o. delivery services.

Delivery will follow no later than 5 working days from the visible payment on the Seller's account. If it is impossible to deliver the selected product due to the fact that the product no longer exists, the Seller is obliged to immediately notify the Buyer, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery date. All ordered items will endeavor to be delivered in one package. If this is not possible due to the state of stock, the Seller reserves the right to deliver in several shipments.

All orders received on a working day by 12 noon are processed on the same day, so that in most cases the ordered goods are delivered on the same day. Orders after 12 noon on weekdays (except Fridays) are submitted the next day, while orders from Friday after 12 noon are submitted on Mondays. Orders received during Saturday and Sunday are also processed on Mondays.

If the product sent to the Buyer is returned because the delivery service failed to make the delivery, the Buyer will be notified by e-mail and will be offered the opportunity to re-deliver the ordered product, by e-mail, to the address of the Buyer / Recipient.

If the Customer does not respond to the e-mail sent to him within 3 days, the selected product will be sent to the customer's address by the delivery service.

In the case that the Buyer orders the goods and refuses to receive them, the Seller has the right to deduct from the amount paid the purchase price the amount equal to the cost of delivery.

The following are not included in the delivery deadlines:

day of receipt of the order / request
delay time due to incorrect and incomplete Customer address
delay time due to force majeure or other reasons for which the Seller is not at fault
non-working days if they represent the beginning or the end of the deadline

In the case that the ordered product is paid by cash on delivery, the Seller will proceed with the delivery of goods within the above deadlines from the confirmation of the order, and the Buyer is obliged to make payment when or before taking over the product.

7. UNILATERAL TERMINATION OF THE CONTRACT

Deadline for unilateral termination of the contract

Only the Buyer who has concluded the Distance Contract in the manner described above has the right, without giving reasons, to unilaterally terminate the contract within 14 days.

The period of 14 days begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third party designated by the Buyer, who is not the carrier / supplier. If the Buyer has ordered several pieces of goods to be delivered separately with one order, or if the goods are delivered in several pieces or more shipments, the deadline starts from the day when the last piece or the last shipment of goods is handed over.

If the Seller does not notify the Buyer of this right, the Buyer's right to unilateral termination terminates within 12 months of the expiration of the termination period (12 months begins to run after the expiration of 14 days provided for regular termination in case of proper notice). If the notice of the right to unilateral termination is submitted within 12 months, the right to unilateral termination ceases after the expiration of 14 days from the date when the Buyer receives such notice.

Form for unilateral termination of the contract

Before the expiration of the deadline for unilateral termination, the Buyer is obliged to inform the Seller of his decision to terminate the contract via the Form for unilateral termination of the contract which is available
here and which can be filled in electronically and sent to email: reklamacije@naronija.hr.Confirmation of receipt of notification of unilateral termination of the contract, the Seller will provide, without delay, by e-mail.

Return of money and goods

If you unilaterally terminate this Agreement, we will refund the money we received from you, including shipping costs, without delay, and no later than 14 days from the date of receipt of your decision to terminate the Agreement unilaterally. The costs of returning the goods are borne by the Buyer. The refund will be made in the same way as you made the payment. We can only refund the money after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

You are obliged to return the goods to us immediately, and no later than within 14 days from the day when you sent us your decision on unilateral termination. You need to return the goods by mail in a provable manner to the address FLAVOURS OF NERETVA D.O.O. for production, trade and services, Neretva's street 82, Krvavac 2, 20350 METKOVIĆ. It is considered that you have fulfilled your obligation on time if before the expiration of the above deadline you send in a demonstrable manner (recommended by shipment) goods personally to us in our warehouse. You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if it is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods, and the Seller is not obliged to refund.

The buyer is not entitled to unilateral termination of the contract if:

the Seller has fully fulfilled the service contract, and the fulfillment began with the explicit prior consent of the Buyer, and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully performed;
the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the term of the Buyer's right to unilateral termination of the contract;
the subject of the contract is goods made to the Buyer's specification or clearly adapted to the Buyer;
the subject of the contract is perishable goods or goods which are rapidly expiring;
the subject of the contract is sealed goods which, due to health or hygiene reasons, are not suitable for return, if they were unsealed after delivery;
the subject of the contract is goods which, by reason of their nature, are inseparably mixed with other things after delivery;
the subject of the contract is the delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price depends on changes in the market that are beyond the influence of the trader;
The Buyer is specifically required to visit the Seller for urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the Buyer, the Seller provides other services, or delivers other goods than those necessary to perform urgent repairs or maintenance work, the Seller has the right to unilaterally terminate the contract in connection with these additional services or goods;
the subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery;
the subject of the contract for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
contract concluded at a public auction;
the subject of the contract is the provision of non-residential accommodation, the provision of goods transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or period;
the subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the explicit prior consent of the Buyer and his confirmation that he is aware of the fact that he will lose the right to unilateral termination.

8. LIABILITY FOR MATERIAL DEFICIENCIES AND COMPLAINTS

The seller is responsible for material defects of the items he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.

The ordered products are packed in such a way that they are not damaged by the usual handling in transport / delivery.

In the case that the shipment is damaged in transit, such damage is visible when picking up the shipment, and in this case we suggest that the shipment is not picked up by the Buyer. We ask customers to contact us in order to check the status of the shipment as soon as possible and send a new one.

Upon receipt of the goods, the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he must immediately send a written complaint / complaint because subsequent complaints will not be considered.

In the case of a visible lack of product when picking up the shipment, the Buyer is not obliged to pick up the delivered product, may refuse receipt, and does not bear the cost of delivery of such product. It is considered that the products that were duly received by the Buyer did not have a visible defect. The buyer has the right to complain in relation to material defects within the deadlines and for reasons prescribed by the provisions of the Law on Obligatory Deadlines. The buyer can send a written complaint or complaint to the emailreklamacije@naronija.hror in writing to the address: OKUSI NERETVE D.O.O. (FLAVOURS OF NERETVA D.O.O.), Neretvanska ulica 82, (Neretva's street) Krvavac 2,20350 METKOVIĆ with the indication Complaint.

In order to determine as soon as possible the specific order to which the Customer has an objection, the Customer is asked to state the order number, account number or his username in the objection.

The buyer has the right to a justified complaint and to return the goods in the following cases:

delivery of goods is not ordered
delivery of expired goods
delivery of goods that have a defect or damage that did not occur during transport

If the product has a hidden defect (the defect that could not be detected by the usual inspection when taking over the goods) which the Buyer determines after opening the product - the Buyer is entitled to unilateral termination of the contract and refund, replacement of the product, removal of the defect or price reduction.

The seller will otherwise consider the complaint valid if the inspection of the product determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, they will replace the product or refund the full amount paid upon termination of the contract. If, on the other hand, turns out that the complaint is not valid, if it rejects the complaint, it will notify the Buyer within 15 days from the date of receipt of the complaint.

The Seller will accept the return of damaged, defective or incorrectly delivered goods at its own expense, if it is determined that the complaint is justified and that the Buyer has not affected the correctness, damage or any defect of the goods.

In the case of a justified complaint, the cost of replacement with a new product is borne entirely by the Seller.

In the case that the Buyer decides to replace the correct product, the Seller will make a replacement if the product is undamaged, unused or in any other way not impaired. In that case, the Buyer shall bear the costs of returning and resending the goods.

Use of product descriptions and data

Although we have done everything we can to ensure that the information on the NARONIJA product website is correct, sometimes the composition, amount of ingredients, as well as the nutritional value and allergens of the product may change. Therefore, be sure to read the label - the product declaration, before consumption, and we do not recommend relying solely on the information published on the website.

If you have questions or need advice about any product, please contact us at info@naronija.hr.

Although product information is updated regularly, NERETVA FLAVOURS D.O.O. for production, trade and services, Neretvanska ulica 82 (Neretva's street 82), Krvavac 2, is not responsible for incorrect information. This does not affect your legal rights.

Online dispute resolution

By special regulations of the European Union, from 15.2.2016. EU-wide disputes over online shopping can be resolved through a platform that you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.) you can submit your complaint at the link above.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the EU's 23 official languages.

9. DURATION OF THE CONTRACT

The contract concluded by the Buyer with the Seller is a one-time contract for the purchase and sale of products at a distance that is consumed by the delivery of goods and payment made by the Buyer, in case it is not terminated.

These Terms of Purchase are an integral part of the Agreement.

10. FORM FOR UNILATERAL TERMINATION OF THE CONTRACT

You can download the forms for unilateral termination of the contract here After filling it out, send it to the email address: reklamacije@naronija.hr.