Payment and delivery
3. PRICE OF PRODUCT
The prices displayed on the website www.naronija.hr are expressed in HRK.
The cost of VAT is included in the price of the product, where it is a legal obligation. As a legal entity, the Seller is exempt from paying taxes up to a certain amount. In no case will the buyer have to pay VAT on the products purchased.
The prices of the products do not include delivery costs, which is why they are paid separately, except for orders above a certain amount when delivery is free, and all in accordance with the conditions and in the manner specified in these Terms of Purchase.
Before confirming the order, the price of the product, the delivery price if charged, the VAT price, and the final price are stated separately so that the Buyer has an insight into the final price he pays for the ordered purchase service.
In the case of payment by e-banking and general payment slip, the costs of payment and / or interbank transaction are not included in the price.
4. DELIVERY COSTS
Delivery costs are communicated when ordering each individual product, and total delivery costs are communicated when ordering multiple products.
The delivery price is divided into two classes:
- order value up to HRK 199.00 - delivery price is 29,00 HRK
- value of the order in the amount of HRK 199.00 or more - free delivery
Note: the stated delivery prices and related benefits are valid only for deliveries in Croatia.
In case of impossibility of proper delivery to the address of the Buyer specified by the Buyer, the Buyer shall bear the costs of re-delivery to the same or another address, depending on what information the Buyer will provide to the Seller when checking delivery of the order.
5. COSTS OF USING REMOTE COMMUNICATION MEANS
The seller does not incur any additional costs of means of remote communication.
6. TERMS AND DEADLINES OF PAYMENT AND DELIVERY
Payment methods
Cash on delivery - on the Internet store www.naronija.hr it is possible to pay by cash on delivery - payment when picking up the ordered goods. Since only cash payment is possible during the collection, you must be present in person during the collection, regardless of the value of the order. Delivery is via DPD service.
The seller issues an invoice electronically (e-mail) and on a durable medium (paper) proof in case of product complaints. If you do not receive the invoice, let us know at web-reklamacije@naronija.hr and we will issue it to you.
Credit cards once: Discover, MasterCard, VISA
One-time debit cards: Maestro, Visa, Mastercard
Cash on delivery (payment of ordered goods to the delivery service upon collection)
During the seasonal promotional period and promotions (summer discount, winter discount and final discount, Hot Price), products at a special discount can only be ordered by credit card payment. Each product within the promotion is marked with a discount percentage or a Hot Price label. If several products are ordered at the same time, if a special discount product is included in the order, then the entire order is subject to the above restriction, only the credit card payment method can be selected for the order.
Payment security
3D Secure protection
WSpay ™ system uses the highest standards of data protection and privacy.
All WSpay users are included in 3D secure protection, which guarantees safe shopping for web shop users.
Customer credit card numbers are not stored on the system and the registration itself is protected by SSL data encryption.
Certification according to PCI DSS standards
WSpay ™ system works continuously to increase security, which confirms the certificate of compliance with PCI DSS standards.
The PCI Data Security Standard (PCI DSS) is a standard that defines security measures for the processing, storage and transmission (communication) of card data.
Prices in the web shop are expressed in kunas and include VAT.
Terms of delivery
Ordered products are delivered throughout the Republic of Croatia. Delivery is made through DPD Croatia d.o.o. delivery services.
Delivery will follow no later than 5 working days from the visible payment on the Seller's account. If it is impossible to deliver the selected product due to the fact that the producuct is out of stock, the Seller is obliged to immediately notify the Buyer, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery date. All ordered items will try to be delivered in one package. If this is not possible due to the state of stock, the Seller reserves the right to deliver in several shipments.
All orders received on a working day by 12-noon are processed on the same day, so that in most cases the ordered goods are delivered on the same day. Orders after 12-noon on weekdays (except Fridays) are submitted the next day, while orders from Friday after 12-noon are submitted on Mondays. Orders received during Saturday and Sunday are also processed on Mondays.
If the product sent to the Buyer is returned because the delivery service failed to make the delivery, the Buyer will be notified by e-mail and will be offered the opportunity to re-deliver the ordered product, by e-mail, to the address of the Buyer / Recipient.
If the Customer does not respond to the e-mail sent to him within 3 days, the selected product will be sent to the customer's address by the delivery service.
In the case that the Buyer orders the goods and refuses to receive them, the Seller has the right to deduct from the amount paid the purchase price the amount equal to the cost of delivery.
The following are not included in the delivery deadlines:
- day of receipt of the order / request
- delay time due to incorrect and incomplete Customer address
- delay time due to force majeure or other reasons for which is not the Seller's fault
- non-working days if they represent the beginning or the end of the deadline
In the case that the ordered product is paid by cash on delivery, the Seller will proceed with the delivery of goods within the above deadlines from the confirmation of the order, and the Buyer is obliged to make payment when or before taking over the product.